Resume

Codesaint Technologies Pvt. Ltd. · Greater Noida (Hybrid)

• Own end-to-end delivery of enterprise and SME IT services — SLAs, escalations and service governance; primary point of contact for clients and senior stakeholders.
• Manage fixed-scope / outcome-based engagements, vendors, commercials and renewals.
• Run Microsoft 365, Intune, endpoint security, backup/DR and Linux/Docker infrastructure for managed clients.
• Stand up internal service-enablement tooling — ITSM/ITAM portal, dashboards, workflow automation — that cut manual effort and speed delivery.

World Energy Council India · New Delhi

• Delivered IT consulting and service governance for national and international programmes, working directly with senior stakeholders and leadership teams.
• Owned SLA compliance, vendor governance and ~20% cost optimisation through negotiations and renewals.
• Defined IT policies and compliance frameworks; oversaw cloud solutions, server management, data security and IT-policy compliance.
• Delivered and maintained the WEC India website, mobile app, social-media platforms and collaboration tools (Zoom / Webex / Teams); managed asset tracking, backups and business continuity.

Microland Limited · Greater Delhi Area

• Delivered enterprise IT services with strict SLA commitments (99.9% compliance); acted as escalation owner for critical incidents.
• Led up to 22 in-house and field engineers across pan-India sites — scheduling, escalation, quality and SLA ownership.
• Managed Intune, Autopilot, MFA and endpoint security across 2,000+ devices — Windows alongside Apple iOS, iPadOS and macOS; reduced critical-incident resolution time ~45%.
• Delivered high-touch, priority support to regional and zonal managers; configured and maintained video-conferencing systems for leadership meetings and reviews.
• Implemented MFA and Self-Service Password Reset, strengthening security posture and cutting helpdesk volume.

Inspirisys Solutions Ltd. (formerly Accel Frontline) · Greater Delhi Area

• Ensured 98% system uptime through proactive maintenance; maintained average ticket resolution under 2 hours.
• Mentored 6 junior engineers and led team operations in the manager's absence.
• Built a knowledge-sharing system that cut repeat incidents 35%; preventive-maintenance schedules reduced downtime 40%; asset optimisation reduced procurement costs 15%.
• Authored and governed 1,800+ SOPs and knowledge-base documents, standardising support across the environment.

HCL Services Ltd. · Noida

• Provided end-user support for desktop, laptop, network, communication and video-conferencing systems — including support to regional and zonal managers.
• Configured domain systems, enforced group policies and maintained system documentation; supported server infrastructure, switches and routers in an enterprise environment.