Professional Profile
I am an IT Service Delivery & Operations Manager focused on enterprise reliability, SLA governance, and modern workplace transformation. I specialize in building standardized, cost-efficient IT service organizations that bridge strategic leadership with hands-on technical execution.
Career Journey
Over the past 11+ years, I have progressed from foundational technical support to leading complex enterprise operations. My journey has involved managing endpoints at scale (2,000+ devices), leading pan-India technical teams, overseeing vendor relations, and coordinating critical IT migrations for industry-leading organizations.
Professional Approach
I believe that reliable IT operations start with exceptional service governance. I emphasize strict SLA compliance, structured incident management, and preventive maintenance. By standardizing operational procedures and leveraging modern MDM tools like Microsoft Intune, I ensure environments remain secure, compliant, and highly available.
Technology Philosophy
I specialize in building reliable, cost-efficient IT service organizations. My approach bridges strategic leadership with hands-on technical execution — ensuring seamless ITIL/SIAM processes while empowering teams through automation.
Over the past 11+ years, I have maintained a consistent record of operational reliability: achieving 99.5%+ SLA compliance, reducing critical incident MTTR by 45%, cutting vendor contract expenses by ~20%, and managing device estates of over 2,000+ endpoints.
Beyond day-to-day governance and vendor management, I actively develop custom internal tools (using Laravel/Filament, Python/FastAPI, and open-source packages) that streamline ticketing, asset lifecycle tracking, and operational dashboards.