Hello, I'm
Saurav Sharma
IT Service Delivery & Operations Manager
IT Service Delivery & Operations Manager with 11+ years leading enterprise IT operations, SLA frameworks, vendor governance, and internal automation.
11+ Years Experience
ITIL / SIAM Expertise
Microsoft 365 Specialist
Operational Excellence Focus
About
I am an IT Service Delivery & Operations Manager focused on enterprise reliability, SLA governance, and modern workplace transformation — bridging strategic leadership with hands-on technical execution.
Read the full profileExperience
Oct 2024 — Present
IT Service Delivery & Operations Manager
Codesaint Technologies Pvt. Ltd.
Nov 2021 — Sep 2024
IT Consultant
World Energy Council India
Sep 2019 — Nov 2021
Senior Engineer — End User Services (EUS)
Microland Limited
Oct 2016 — Aug 2019
Associate Engineer — Technical Support
Inspirisys Solutions Ltd. (formerly Accel Frontline)
Dec 2014 — Sep 2016
Associate Customer Engineer
HCL Services Ltd.
Expertise
IT Service Management
ITIL v3/v4 · SIAM · SLA governance · Incident management
Microsoft & Operations
Microsoft 365 · Intune · Autopilot · MFA / SSPR
Apple & Cross-platform
macOS · iOS · iPadOS · Android
Infrastructure
Windows Server · Networking · Backup / DR · Docker
Vendor & Delivery
Vendor management · Negotiations · QBRs · Renewals
Automation & Tooling
Workflow automation · Laravel / Filament · Python / FastAPI · Power BI
Projects
NourishCo Beverages — PepsiCo → Tata Consumer
Enterprise IT infrastructure migration
Single point of contact for the project site — coordinated vendors and stakeholders end-to-end and led a 3-member project team.
NTPC Limited (Maharatna)
NTPC Ideathon Portal
Designed and delivered a digital innovation platform used by NTPC executives to submit and present start-up ideas — video upload, document handling and structured submission workflows.
World Energy Council India
Biomass Trading Platform
Multi-vendor e-commerce platform for buying and selling biomass across India, with multilingual support.
Inspirisys Solutions Ltd.
Knowledge Management & SOPs
Authored and governed 1,800+ SOPs and knowledge-base documents, standardising support across the environment.
Ready to improve your IT operations?
Whether you need leadership for enterprise IT delivery, strategic infrastructure management, or modern workplace deployment.